Meet Our Team of Certified Aestheticians
At Natural Balance Day Spa, we believe that every spa experience should be enjoyable, so that each client should leave our spa with a peaceful relaxed aura. What has clients coming back to our spa? It's the personal touch that we offer! We would welcome the opportunity to earn your trust and deliver you the best service in the industry.
We kindly invite you to meet our 3 wonderful, highly skilled aestheticians to see who will be taking care of you!
Krista Kennedy
Spa Owner
With over 20 years of experience in the aesthetic industry, Krista is the very proud owner of Natural Balance Day Spa. After graduating from Goshen Academy of International Beauty in 1997, Krista worked in a number of different spa settings, including Deerhurst Resort, other high-end resorts in the Muskoka area, as well as some well-known spas here in Barrie. With an eye for decorating (her other passion), she has created a relaxing oasis in the heart of Barrie's south end. She took all the best of each spa and put it into her own. Possessing a delicate touch, she is a master of her trade bringing her knowledge of skin, body, and nail care to her clients. Along with her staff, she has created a hidden gem just waiting to be discovered.
Sydney McNelly
Aesthetician
Sydney has been with Natural Balance Day Spa since May of 2017 after graduating from the Georgian College aesthetic program. She has always had a passion for skin care and beauty for as long as she can remember, stemming from her own personal skin care experience growing up. Sydney brings a gentle touch and a calming personality to the team. As an aesthetician, her goal is to share her knowledge and teach her clients how to care for their skin, body and nails while helping to empower them to feel beautiful and confident in their own skin.
Shannon Closs
Aesthetician
Shannon joined Natural Balance Day Spa in July of 2022 and brings 17 years of aesthetic experience with her. She enjoys all aspects of the beauty industry but really enjoys facials and hand & foot care. Shannon has quickly become a valuable member of the Natural Balance Team and is looking forward to meeting everyone and buliding her clintelle.
Spa Etiquette
At Natural Balance Day Spa, we want to ensure each client arrives prepared to relax. To do so, we advise:
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Arriving 10 minutes prior to your treatment time to complete any consultation forms, then allowing you a few minutes to unwind
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Turning cell phones off or setting them to silent mode
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Ensuring that any children under the age of 16 are accompanied by an adult and only at the spa if they are receiving a treatment
We understand that things can come up at times; however, if you’re running late, we may have to customize your treatment to stay on schedule for our next guest.
No Show and Last Minute Cancellation Policy
If you fail to show up for your appointment or cancel the day of you will be subject to a charge on your next visit. (Some exceptions apply)
Charges are as follows:
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15 minute missed appointment=$5
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30 minute missed appointment=$10
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45 minute missed appointment=$15
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60 minute missed appointment=$20 etc.
Packages and Group Bookings
When booking packages or services of 3 or more we require a credit card number to hold your spots.
For Group Bookings of $300 or more that take up over 50% of one particular day we require a $100 non refundable deposit that will be taken off your service's the day of your party.
A few other things to keep in mind:
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48-hours notice for cancellations of services of 3 or more. (minimum of 24)
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72-hours notice for group booking cancellations ($100 Non-Refundable deposit will not be issued as a Gift Card)
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48-hours notice for changes to any services in a large group booking
If you are unable to provide us adequate notice for cancellations, a 25% charge will be added to the card on file.
If your cancellations occur the evening before or the day of a group or package booking, your card on file will be charged 100% of the service fees.
A 15% gratuity will automatically be added to large group bookings of 4 people or more.
Don’t hesitate to call us if you need any extra information. We’re here to answer all of your questions.
